Bookings

/Bookings
Bookings 2018-08-07T13:23:06+00:00

Bookings

To book, click on the ‘schedule appointment’ button below. Bookings must be made for all classes, courses and workshops. This is because we believe that space is important. It is one of things we don’t have much of in modern life and we want you to have physical space plus space just ‘to be’ in our sessions, so each has a maximum capacity.

 

Booking system guide

 

To book for a single class or event, click the ‘schedule appointment’ button below. This will take you to a list of classes, courses and events. Click on the class you would like to attend and then the date on the calendar. You will then be asked to enter you name, telephone number and email plus acknowledge that you have read the terms and conditions which are displayed on the page. Click the pay now button to pay for your class.

To book a class pass or a special deal, click the ‘schedule appointment’ button below. This will take you to a list of classes, courses and events. Scroll down to the ‘gift certificates and packages’ section. Click on the gift certificate or package you would like to purchase. Once you have purchased your gift certificate, class pass, or special deal, you need to return to the list of classes, courses and events to book your class. If you don’t do this, your class won’t be booked!

 

Terms and conditions

Bookings can be made online up to 12 hours before the start of each class, course or event if there is space available. When there are no spaces available, the booking system won’t allow you to book a place. If you wish to make a late booking less than 12 hours before the start time, please email carolyn@carolynsmithyoga.com or make contact via Facebook messenger to check if a space is available.

Classes, course and events must be booked and paid for in advance to confirm your place unless it is stated otherwise for specific classes, courses and events, as each has a maximum capacity. Payments can be made online or in person by cash, credit or debit card.

Classes paid in advance must be cancelled at least 24 hours before the start time of the class in order for a refund to be made or to transfer your credit to a different session; this is because expenses including venue, catering and travel costs may still be incurred as a result of late cancellations.

Class passes provide a discounted rate and must be used within 3 months of the date of issue. No refunds can be given for unused class passes.

Courses, workshops, pop-up retreats and events must be paid in full to confirm your place, unless otherwise stated or agreed in writing, and are non-refundable.

Private lessons and 1:1s must be paid at the time of booking. A minimum of 7 days notice must be given for cancellation, otherwise the full fee is payable.

You will be asked to agree to the terms and conditions when you made a booking via the booking system.

Privacy Notice

Carolyn Smith Yoga (CSY) takes your privacy seriously and is committed to protecting your personal information. This policy sets out how CSY uses and protects any information that you give to us.

What we collect
We may collect the following information:
First and last name;
Email address;
Age;
Medical and health information;
Emergency name and contact information.

What we do with the information we gather
We collect this information to provide a personalised and safe service, and, if you have signed up for emails and newsletters, we will periodically send promotional emails and newsletters about new services and special offers. Contact information may also be used to contact you if you have booked a class that needs to be cancelled at short notice, for example due to severe weather. An emergency name and contact number are requested but you do not need to provide this information. Emergency contacts will only be used in the event of an emergency if you choose to provide this information.

Security
We are committed to ensuring that your information is secure. When you book online with CSY, you will be taken to Acuity, our booking system. The booking system will ask you for your name, email and telephone number. Online payments are also taken through Acuity using Stripe. If you wish to pay by bank transfer, this can be arranged by you emailing us.

In order to receive information about new classes, courses and workshops, special offers, plus any new services we may offer, you can choose to sign up for occasional emails and newsletters. We use Mailchimp to provide this service. Our sign up form asks for your first and last name and your email address only. You can unsubscribe at any time. If you do not wish to sign up, you can also find out about our services and special offers from our website and Facebook page.

Information provided by you electronically or on paper is stored securely for a period of 7 years.

Website cookies
We may store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. If you wish to stop the use of cookies on your browser, please refer to your browser’s setting for cookies.

When you visit our website, we use a third- party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. This provides us with information such as the number of people who visited the site. The information provided by Google Analytics is anonymous.

Links to other websites
CSY is not responsible for your personal information on other websites linked to or from CSY. When you use a link to go from CSY to another website, our privacy notice is no longer in effect. Your interaction with the other website is subject to the policies of that website.

Controlling your personal information
We will not sell, distribute or lease your personal information to anyone unless we have your permission or are required by law to do so.

If you believe that any information we are holding about you is incorrect or incomplete, please email us. Any incorrect information will be promptly corrected or removed. You do not have to provide personal information to CSY however it may not be possible to provide you with certain services due to potential health and safety risks.

You can withdraw consent for us to hold any or all personal information we hold about you at any time by emailing carolyn@carolynsmithyoga.com.

Changes to our privacy notice
CSY may update its privacy notice periodically. Updates will be posted on the CSY website.